Privacy Policy

1. Introduction
   Your privacy matters to us. This Policy details how we collect, use, store, disclose, and protect your personal information when you apply for, become, or remain a member of the Fairness Institute of Australia Pty. Ltd. (“we”, “us”, “the Institute”).
2. Who We Are & Contact Information
   Fairness Institute of Australia Pty. Ltd. (FIOA), ACN 062 364 744, is committed to upholding the highest standards of fairness, integrity, privacy and the strong security for your personal and business details. For privacy queries or to access your personal data, please contact us at:
   Email: admin@fairnessioa.com.au
   Postal Address: PO Box 336, Deception Bay, QLD, 4508.
3. Collection of Personal Information
   We collect personal information you provide voluntarily, including but not limited to:
   • Contact details (e.g. name, email, phone, business address).
   • Membership category (business), and associated business details and credentials.
   • Documents submitted for certification (e.g. FIOA Questionnaire, business practices or declarations).

We may also collect technical information (e.g. IP address, browser type) for website functionality and improvement.

4. Purpose of Collection & Legal Grounds
   We use your information to:

• Assess and approve your membership application.
• Manage membership, including issuing certificates and badges, and granting access to member services.
• Communicate important updates, events and membership-related materials.
• Ensure compliance with applicable laws and uphold membership integrity.

5. Disclosure of Personal Information
   We may share your personal information:

• We do not sell or rent your information to third parties.
• With staff or service providers (e.g. IT, membership administration) under confidentiality agreements.
• If required by law or court orders.
• In anonymised form for internal reporting or promotional purposes, without identifying you personally.

6. Storage & Security
   Your data is stored securely using industry-standard encryption, physical, administrative, and technical safeguards. Only authorised personnel have access. We retain your data for as long as necessary to manage your membership and meet legal obligations.
7. Access, Correction & Deletion
   You may request to access, update/correct, deactivate or delete your personal information. To do so, please contact us via the details in Section 2. If full deletion of data is requested, we may still have legal obligations that require us to retain certain information. We will respond in a timely manner and as required by law.
8. Overseas Disclosure
   Regarding the FIOA website hosting and data processing, your personal data and business information will only be stored or processed within Australia in a secure Australian data centre.

We ensure any third-party comply with standards equivalent to the Australian Privacy Principles.

9. Cookies & Web Tracking
   We may use cookies or similar technologies to enhance your experience, track site usage, and administer services. You may adjust your browser’s cookie settings but note that disabling cookies may affect certain site functions.
10. Updates to This Policy
    We may revise this Privacy Policy from time to time. Changes will be posted on our website and communicated via email when appropriate. Continued membership or use of our services constitutes acceptance of those changes.
11. Privacy Complaints
    If you believe we have mishandled your privacy, please contact us using the details in Section 2. We will investigate your concerns. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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